Twitter Support

Twitter Support


Your official source for Twitter Support. Follow us for tips, tricks, and announcements.

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The "Display media that may contain sensitive content" setting on Android isn’t working right now and we’re fixing it. We’re sorry if the media in your timeline isn’t matching what you’ve chosen to see in your settings.

Help is on the way for your timelines! We’re looking into a problem with Tweets and media not displaying quite right and will let you know when you can get back to scrolling.

We're sorry about that! Have you tried using this form:

Hi there, we’re looking into this and are working on a fix. We’re sorry for the inconvenience it has caused!

@RhiMcCarthy  We've closed DMs to work on better ways for you to contact our support team on Twitter. You can still report a Tweet directly on Twitter using the dropdown menu arrow in the top-right corner of the Tweet. For more support options, submit a ticket:

@EYEPHONE_N_w_LG  Happy to help! To update your media settings on : ➡️ Click “More” in the main menu, select “Settings and privacy” ➡️ Click “Privacy and safety”, and make sure “Display media that may contain sensitive content” is checked

If you think we mistakenly suspended or locked your account, you can use this form to file an appeal:

Hi! If you think we mistakenly suspended or locked your account, you can file an appeal using this form:

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We've been experiencing outages across Twitter and TweetDeck. You might have had trouble Tweeting, getting notifications, or viewing DMs. We're currently working on a fix, and should be back to normal soon.

We recently found a bug that stored passwords unmasked in an internal log. We fixed the bug and have no indication of a breach or misuse by anyone. As a precaution, consider changing your password on all services where you’ve used this password.

We are currently researching a bug that has caused some Tweets to not be displayed.

We’ve heard you on the impact that this would have on the accounts of the deceased. This was a miss on our part. We will not be removing any inactive accounts until we create a new way for people to memorialize accounts.

Verification was meant to authenticate identity & voice but it is interpreted as an endorsement or an indicator of importance. We recognize that we have created this confusion and need to resolve it. We have paused all general verifications while we work and will report back soon

Some people around the world are experiencing an issue with notifications, Likes, and Retweets. We’re working on resolving this and will follow up soon. We apologize for the inconvenience.

We're currently having some issues with DM delivery and notifications. We're working on a fix and will follow up as soon as we have an update for you. Apologies for the inconvenience.

We’ve heard your feedback about our effort to delete inactive accounts and want to respond and clarify. Here’s what’s happening:

We’re investigating a problem with the latest version of our Android app that causes it to crash immediately once it’s opened. If you use Twitter for Android, we suggest not updating it until we let you know it's fixed. Sorry for the inconvenience!

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