How to fix something: -Say "let's have a look" -Describe the brokenness -Break it a bit more -Say "nah it's broken" -Place hands on hips -Suggest someone come and have a look at it -Walk away shaking head

Well, it’s Monday again. Good luck, everyone. May hot drinks get you through the day.

Heart-sinking email subject lines: Can you explain this? Your monthly bill Stag/Hen Do! I'm running a 5k... Last night Busy? Some news Care to comment on this? Is/was this you? Your role Slight problem Restructuring Company policy Need a favour Urgent!! Bone to pick Got a sec?

Your email finds me curled up in a ball

You make tea exactly the same way every time, yet you never know if it’s going to be the best cup of tea you’ve ever had, the worst, or somewhere in between.

Another exhausting day of winging it. Well done, all.

Email translations: “I was under the impression” Translation: I’m furious “As per my email” Translation: I’m furious “With respect” Translation: I’m furious “Whilst I appreciate” Translation: I’m furious “As I’m sure you’re aware” Translation: I’m furious

Only 9 more hours until sofa and telly time.

Meanings of "hmm": I doubt it Not sure I suppose Good idea! Never thought of it like that Not listening Dubious I'll pretend I didn't hear that Stop talking Curious I disagree but never mind (You’re reading this saying “hmm” in all the different ways, aren’t you?)

What do Americans get wrong about Britain?