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"...short term focus leads to wanting to maximize the value in each channel or discipline straight away, without taking time to see how such a push affects the bigger picture." - @nilserikjonas .
"Thus far, the hype around the voice revolution has largely been driven by tech companies vying with each other to produce new devices and assistants, but this situation can only sustain itself for so long if consumer behaviour isn’t there." - @rainbowbex
Chinese shoppers placed more than one million orders through smart speakers this Singles Day
"... we shouldn’t worry about what the trend is called as long as it’s having the desired effect: of making sure that businesses put the customer first, to the benefit of both business and customer." - @rainbowbex .