so just canceled our 645pm flight from pittsburgh back to lga and there are no other flights back to nyc tonig
So @AmericanAir just canceled our 645pm flight from Pittsburgh back to LGA and there are no other flights back to NYC tonight— and because the flight was canceled “due to air traffic in New York” American is not giving any hotel vouchers! great customer service!
thanks to bms at twitter for doing her best to remedy a crappy situation makes a big difference when a custome
Thanks to BMS at @Delta twitter, for doing her best to remedy a crappy situation. Makes a big difference when a customer service employee has a great demeanor & goes the extra mile to make things right. We understand that things go wrong, but it’s how its handled that matters!